We have previously been told if we don't provide similar info we could have our accounts closed. Will DM you. Are they using voice recognition (if so did you consent to that?) or just the recording of the info you provided in your previous conversation?

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Yeah it's messed up hey?!?

I think they do use voice recognition which is pretty scary given what AI can do these days. It is entirely possible and likely I gave consent but way back (probably like near 10 years ago or something ridiculous like this). Something I will bring up with the bank soon. 🤦‍♀️