Yes, it could have been handled better. Support is hard! Most developers loathe it and don't want to do it.
Discussion
This also sounds like a glorious internship for a young pleb looking to make a few sats in their spare time. 😉
It is super hard indeed and it deserves respect. I wish Mutiny could grow a community around them large enough to do self-support. nostr:npub1psm37hke2pmxzdzraqe3cjmqs28dv77da74pdx8mtn5a0vegtlas9q8970 is a great example in this respect.
🙏