Yeah, but that shows that their focus isn't on the product and its users. That's why they so often give bad service and ghost.
You get what you pay for, still applies. Direct payments from users focuses attention on those users.
Discussion
The customers for "open source " are not the end users ..
Your customers are the people who fork your code (or ideas) ..
Examples
#bitcoin is valuable because the idea is copied ( forked ) by 15 k shipcoins ..
#Linux is valuable because kernel is assimilated into hundreds of distros ..
#nostr is valuable because hundreds of clients built around it ..
Everytime your code is forked , you get elevated in value ladder .. it converts into money or recognition or influence.. whichever currency you like ..