Percent of customers that have ever utilized the automated customer support feature of any business has to be less than 1%. Just put us through to people. Tell us what the wait time is, and be done. The charade of some dumb machine being able to answer a question we clearly had to call about is so absurd, it’s insulting.
Discussion
I just keep repeating “Speak To A Representative” until I get into the wait queue, put my phone on speaker, then just put the phone in my pocket and go about my day. When I hear someone pick up, I get the phone out of my pocket and say Hi.
I just try hitting zero until I can’t feel my index finger anymore.