this is true. Oftentimes I don't understand why the immediate reaction is to shame the people who give feedback when it was never a personal thing to begin with. And often those who shame people are backed by the madness of the crowd and it gets overwhelming just watching it unfold. On a diff note, I was reading Grow the Pie by Alex Edmans, I should do a book review on it. You might like it.
Discussion
It is not the job of a provider to complain in public. Take it up with the complaining customer or ignore them if they are not a customer. Not that hard.
Would love to read your book review!