thank you! i'm from a legal background so i am unable to describe properly but it seem to be funds sleeping (zzz) onchain which will be swapped to lightening if fee is less than a 10k sats for example. i increased fee allowance to 20k but it didn't settle.

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I think you should reach out to them via email found on their website. It seems unusual to me.

https://phoenix.acinq.co/support

They do reply 👍

thank you, will do.

thanks a lot. they did and provided a solution.