On average we reply in under 5 minutes through any of our official support channels. We're all over it of course, we take our products and support very seriously. Defective units happen
If you nostr:nprofile1qqs9df4h2deu3aae83fmet5xmrlm4w5l9gdnsy3q2n7dklem7ezmwfcpz4mhxue69uhhyetvv9ujuerpd46hxtnfduhsz3rhwvaz7tekd3jks6rev3ehyargv9nk66tnxe6h2dn5w43kuerk0fmnwcm4vfc8z6mgweu8j7fhdfhkjmmrxs6k66mnwg6x2cty9ehku6t0dchsz9mhwden5te0wfjkccte9ehx7um5wghxjmnxduhs5nd6j2 they usually reply in a day or two.
Even for a diy builder myself they have always been helpful 👍🏻
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