He basically cannot follow anyone

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And the issue happens on both clients. If that happens on a single client, no big issue, but this is kinda interesting.

Sometimes some apps wipe a follow list, or relay list. Does your friend recall exactly which app(s) they used before they started experiencing this bug?

He just onboarded. Never been on nostr.

He tried damus first but he’s facing same issue with primal as well. Strange AF.

We just gotta turn nostr off then on

Strange. He/she maybe using a restictive dns server like mullvad's all?

Don’t think so. But I’ll ask.