Wherever they do the drop, usually someone's farm or a place of business in town, should be your primary contact. They are called a "food buying club" and you are automatically a member if you order through azure. Call the "drop site" and ask them if you can help unload the truck. If you aren't there when it's being unloaded, usually they store it for you for a period. If you aren't getting delivery updates, that means you aren't on the buying club's mailing list yet. It's also possible you specified a drop that isn't active anymore and azure didn't remove it from the website. They aren't the brightest bulbs.