The help bot only has so many answers. The rest of the time it's a human. Sometimes humans sleep 😂 I see your question now. I will answer here and via the bot. Try updating your NIP-05 ID on another client. Try https://metadata.nostr.com or https://snort.social. I don't know why, but I've had 3 different people have trouble with Astral the past 2 days, but be able to do it instantly with another client. That's either an Astral issue or a user issue. The coincidence is odd though.