Have you contacted their support? Maybe it's an hardware issue?
No. Ordered from https://altairtech.io
The miner works fine but I'm not comfortable leaving it next to flammable materials after what I experienced.
Discussion
The miner worked fine and it's working fone now as well. The glitch happened when the internet was down and on the day I updated to new version.
It's hashing normally rn.
The nostr:npub1mrechz2tgtmspqc9e6l30dyfy4j57g43srzcvxupzs0cpn8h9pyqwms0g5 mentioned automatic fan control. Yes, auto fan ctrl was selected.
Throw it on manual until you know for sure. There are a few weird things going on with the new versions. I haven't updated since 2.1.3 and mine are going strong, Ultra and Supra. I'll probably wait to see how it all shakes out.