You *lost* them, or you didnโ€™t contact them to ask how to get them back?

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I contacted them but I just wasn't smart enough to figure it out. Even paid a subscription but I still couldn't figure out how to get my sats out so I lost them ๐Ÿ˜ญ๐Ÿ˜ญ

How long ago was this? We could have helped you!

I want to say like 4 months ago

4 months ago seems like a manageable thing.

There is a transfer button on the wallet configuration pageโ€ฆ thatโ€™s all.

you just need a configured walletโ€ฆ (like alby hub)