iFixit Ends Repair Relationship With Samsung
Device repair company iFixit is ending its repair relationship with Samsung, iFixit announced in a blog post today. The partnership is being dissolved after a two-year period because iFixit and Samsung have been unable to negotiate a new deal.
iFixit said that it wanted to build a repair-friendly ecosystem for independent businesses and consumers with its Samsung Repair Hub, something that it has not been able to do. The company says it ultimately doubts "Samsung's commitment to making repair more accessible."
Samsung used iFixit to facilitate a self-repair program for its customers, with iFixit offering step-by-step repair guides for replacing display assemblies, back glass, charging ports, and other components. iFixit says that there were continual obstacles working with Samsung, including the high price of components.
The Verge that Samsung limited iFixit to selling no more than seven parts per customer within a three-month period.
separate report from 404 Media gives further insight into Samsung's repair requirements, with a leaked contract suggesting that independent repair shops must give Samsung the contact information and other details of every customer that has a repair done. Samsung's contract also has a clause that requires repair shops to "immediately disassemble" any smartphone that has been previously repaired with aftermarket parts.
iPhone replacement parts.
announce a Galaxy Upcycling program that ultimately never materialized, so this is iFixit's second failed Samsung venture. "We clearly didn't learn our lesson the first time, and two years ago we let them convince us they were serious about embracing repair," reads the iFixit blog.
still working with Google, Valve, Lenovo, Motorola, Microsoft, and others on repair ventures.
a Self Service Repair program that was introduced in 2021, with Apple offering repair manuals and components so customers can do their own repairs.
Tags: Samsung, iFixit
This article, "iFixit Ends Repair Relationship With Samsung" first appeared on MacRumors.com
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