Sorry to hear you having a rough time nostr:npub1uq6dv4yq94704gk5r22jsqg9gy2wpxkk5dft9q5gugc8tj53nq2qg5q22d
Customer service is a lost art in 2023.
Chin up and stay awesome, don't let this ruin your day!🌞👍 #plebchain got your back!
Literally just received better customer service from you than the ones who will threaten when the payment is within the grace period 😂
It's just crazy once you see how easy it can be and yet we are still subjected to this shit.
I'm trying to give them my fiat and I can't! 🤣
True it's not hard to me anyway. For others it is for some reaso.
Most customer service reps don't or are incapable of listening. Can't blame them though as call center jobs are soul crushing. Most burn out within 3 months, in my experience.
In a past life, I told my trainees the most important part of your body is your ear, not your mouth. Listening to customers and acknowledging their problems will defuse 80% of angry phone calls you will get and you will be able to keep your sanity. People want to be in and out fixing their problem, so using your ear is the most important thing, I told them. Another thing that goes a long way is not acting like a robot and reading the script provided line for line. Corporate policy dictates this though, but if companies allowed their customer service reps to show a little personality and fix the clients problems faster without going though the motions the client would appreciate it and wouldn't dread calling the help line.
Honestly I rarely have problems with customer service and always usually end up just laughing with them. I'm also not good at confrontation so... taking it out on one person on a phone seems unproductive.
It's not their fault. It's the systems they are stuck maintaining.
Although it would have been nice if I reached anyone at all in the last two days in this case. Like. What?
