nostr:nprofile1qyjhwumn8ghj7en9v4j8xtnwdaehgu3wvfskuep0dakku62ltamx2mn5w4ex2ucpxpmhxue69uhkjarrdpuj6em0d3jx2mnjdajz6en4wf3k7mn5dphhq6rpva6hxtnnvdshyctz9e5k6tcqyp7u8zl8y8yfa87nstgj2405t2shal4rez0fzvxgrseq7k60gsrx6zeuh5t have you been able to solve it? I still have no access to the paid tier. Almost 3 weeks have now past since I paid and I'm still stuck in the free tier. I don't get how can this be such a big issue.
Discussion
We did and I messaged you back through DM :-/
It was an expiration date error. Maybe try logging out and in again? It should be correct now.
I logged out and in again also tried several browsers and the app itself. Still not working. Just refund me and delete the account. This goes now back and forth for 3 weeks. Not gonna work. I create a new account afterwards. ->4524555@coinos.io
Dang it, I'm sorry that it's not working. This is the only time we've seen this not working.
- We can refund the Pro sub. Checking one more thing on the backend first.
- You can delete that account on the Account screen or keep it as free, either way
- Are you going to try a new account for Pro after?
Now it works.
Thank you for being so patient! Maybe in the future we can use nostr:nprofile1qqs8t4ehcdrjgugzn3zgw6enp53gg2y2gfmekkg69m2d4gwxcpl04ac04xqkm to handle support requests like this.