⚡️🇩🇪 NEW - Yesterday, DKB Bank began working with OpenAI to replace its telephone service with OpenAI's AI language model.
Discussion
Hello support, I'd like to close my account and withdraw my money.
AI: sorry that's against our content policy.
🤣🤣🤣
I worked for DKB data science team for good years, specifically on the customer support classification service. I now see the ML engineering is no longer needed after LLMs 😂
As customer we will have to choose more human company.
It make me think about agriculture history.
- First it was only organic.
- Then industry force farmers to use fertilizers and pesticides to improve profitability
- Then people had more diseases and nature had some issues with that products
- Then some came back to product specific organic food for some who can afford it.
I think it will be the same for services and AI.
I don't want to talk to an AI, if i know it is just worthless. Reading a page to know the answer is "no" or earing an AI say "no" is the same for me. No AI needed to push me away without a real answer/service.
Perhaps the best future should to have AI for "first" hotline and real humans when the AI can't do anything. But certainly not "only AI" model.
#4ursecurity