So, so frustrating!!! This has happened to me a few times, after interminable holds. The best antidote is give them your number first, before stating your case, so they can (if they will) call you back if you’re disconnected. nostr:note15vcn8z5h5vpd95n5dt3pf7vmw9xk6a3vsyrd4hzm2xd4e6cdqyfsnwhf3g