So, so frustrating!!! This has happened to me a few times, after interminable holds. The best antidote is give them your number first, before stating your case, so they can (if they will) call you back if you’re disconnected. nostr:note15vcn8z5h5vpd95n5dt3pf7vmw9xk6a3vsyrd4hzm2xd4e6cdqyfsnwhf3g
Discussion
Definition of frustration right there.
You know there’s that rule of law about Speedy Trial. Helping people with tax info should be the same, because if taxpayers can’t get through for clarification or to fix things, they may give up and then become liable because they can’t get answers.