True. But more pressing is— if you can't tell the difference between real and fake customers— then what do you do?
Discussion
probably what you do now which is ignore spam calls, but rely on customer referrals who use the name of a current customer as proof of viable lead via text. If the AI can spoof this, though, then they’d probably have a private number existing customers only share with real people or something. And if the AI can get hold of that, then some other proof of viable lead, worst case being showing up in person.
I’m bullish on time-saving AI, but just like email and spam calls, I’d expect some bad second-order effects.