Of course the client pays for it… upfront with the overpriced car.
Discussion
You didn’t get the point 🙃
Maybe… was it that good customer service is a powerful marketing force?
He spewed bullshit, I reacted. Story of my life.
I believe it is about incentives. The manufacturer is incentivezed to produce quality cars that don't break down. Buyers are incentivezed to buy cars that break down less frequently as it saves them time and headaches.