Compass mining has been plagued with issues.
I am surprised they are still in business.
I am sorry this is happening to you.
Hosted mining, IMO, isn’t a good idea. It doesn’t really help the network and it’s a poor business model.
Mining, in general, is a difficult business.
I run 2 S19 J Pros at home because:
1) KYC bitcoin
2) Decentralize the hash rate
3) It is a hobby project
In terms of profitability, it would have probably been best to just buy the bitcoin.