That doesn’t sound right.
I’m not a financial advisor but I did this recently.
You should be able to take the money out. You will have to pay taxes on the capital gains plus an additional 10% tax penalty - so make sure you set that portion aside.
Discussion
Yes. That sounds accurate.
It would be roughly a 40% tax penalty to pull it all out because it was contributed pre tax.
Although, I am not a FA.