They said best they could do is loan me my own money lol

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That doesn’t sound right.

I’m not a financial advisor but I did this recently.

You should be able to take the money out. You will have to pay taxes on the capital gains plus an additional 10% tax penalty - so make sure you set that portion aside.

Yes. That sounds accurate.

It would be roughly a 40% tax penalty to pull it all out because it was contributed pre tax.

Although, I am not a FA.

That’s terrible 🤬

no way. you should be able to pay the tax and exit. don't let them scam you