Did they say what the hold up was?
This Lightning payment from Monday, just went through. I contacted support this AM, maybe somebody did something to push it through. I was never worried about the sats, I just want the experience to improve. Below you can see the payment sent from Cashapp via the Lightning network on Monday and another picture from my Phoenix wallet showing it just arrived:
nostr:npub1cashappn03s3cl2ljsdntv0v28e2um5lgx4vjctqjt23pcwzjhsqmtdg5l nostr:npub1yauhh489aefdkzsewe5vj2u68elzxlsln7nn5yxr34e3c22vljdqkn7h9m nostr:npub185h9z5yxn8uc7retm0n6gkm88358lejzparxms5kmy9epr236k2qcswrdp 
Discussion
No. Support is currently “working on it” and passing it up the chain. In the meantime, 2 days later, the payment has cleared. 
I’m a PM on the Bitcoin team at nostr:npub1cashappn03s3cl2ljsdntv0v28e2um5lgx4vjctqjt23pcwzjhsqmtdg5l . We appreciate the flag and your patience while we completed our internal reviews — we've made some improvements that will improve Lightning reliability going forward.
If anyone ever experiences issues, feel free to ping me directly here, anytime.
Thank you for your feedback and care for bitcoin, Lightning, and our UX. 🙏⚡🤝