For Americans, I cannot recommend the FCC complaint form enough. Fill it out and suddenly your ISP will harass *you* to get your internet issues fixed.
Discussion
What issues were you having?
Packet loss, but it’s a general complaint form.
Smart.
I had a similar issue for years and eventually switched to a business account to pay more for less bandwidth just because they wouldn’t fix the cable for a residential customer. I even had to get a microwave backup connection, which was only 10 mbps, and a Pfsense router to pick the best route for my packets.
I wish I would have realized their unlawful behavior had an enforcer. Cost me a lot of time and money.
This is such a true "BlueMatt life pro tip", completely on brand 😂