In addition it's possible to have a Safaricom line, that's doesn't have an active Mpesa account connected to it.

It's also possible people have too high a balance and a transaction gets rejected.

All that's to say there are a miriad of reasons a transaction might not complete as expected. But rest assured we always refund the BTC if the KES never reaches the destination that was input into the app. 👍

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Yes I did

There

Strange, we aren't seeing it in our inbox. Do you see ours? You can always email hello@tando.me and we can handle it there. Not sure why our nostr DMs are missing each other.