I would not use nostr for customer support communication. The idea that any one rotten apple can alienate my customers and I can’t do much about it does not bode well.
Discussion
IF NOSTR GROWS LARGE ENOUGH BRANDS WILL HAVE TO MAINTAIN A PRESENCE REGARDLESS.
Yeah totally fine for social presence but not for any internal communication. You’d need to run a private relay and have the UI connected to moderation at relay level. Suppose possible but may take time to get.