Seems like it was two years back. I would hear news about how Ledger introduced some kind of recovery service for private keys. But looking into it now, they rolled it back and just recently came out with an offline recovery card of sorts.
https://crypto.news/ledger-delays-release-of-private-key-recovery-service/
Yeah that's right. That was the moment a lot of the more hardcore customers left (rightfully so I think). Ledger is clearly focusing on less tech savvy general population, which makes sense from their perspective ( a lot of people actually like the opportunity for a recovery service). Still I dont think their hardware or firmware ever gave an hacker or another actor the opportunity to steal the seed phrase (besides obv risky behavior by wallet owners). The company has been in this space for quite a long time. Still I wouldn't buy from Ledger anymore
