Sure. A lot of people don't mind just publicly asking for help on Nostr, but we definitely have a subset of users that like to ask trusted sources, or people in the know, people they view that can help them. I like the of have community members make guides for clients and clients devs implementing specific guides and help articles into their clients. That way people are getting targeted help that pertains to the "from" the client that they're using.
Discussion
Maybe there's another way to approach this: I and other Nostr Sherpas could pitch in on the actual Nostrplebs support channels. I don't know where you handle support but if you directed people to an open chat room, Sherpas could hang out there and help take the support burden off you guys.
I definitely agree with you about the onboarding and flows being well-designed so support isn't even needed. I'm just also seeing that you seem to have a heavy support burden right now and it's probably not the best use of your time vs mine.