Thank you, I'll try that, but so far the support tickets system has not worked for me. 😢
I’ve found the best way to get help from nostr:nprofile1qqsv73e7h6tndwngn3ccmc74auufpx722ldncw8rl8087hddljyw6mcpzdmhxw309ucnydewxqhrqt338gmnwdehv07p8s is by submitting a support ticket on their Help Desk website. That way your issue has a trackable number and there’s an email record of the conversation, especially if you are trying to troubleshoot something.
You can get to their Help Desk site via the “Support” link at the bottom of the zbd.gg website, then “Submit a ticket” in the top right, or try this direct URL: https://help.zebedee.io/hc/en-us/requests/new - that system is a an instance of Zendesk, so it’s a separate login.
Good luck!
#zbd #customersupport #helpdesk
Discussion
I had to create a whitelist filter for the replies because Gmail was overly aggressive about keeping them out of my Inbox for some reason. I think once the ticket is created, you should be able to log into the Help Desk website to interact with it, even if the emails don’t make it through. I’d appreciate knowing how it works out for you - I’ve played 2 games to their required levels and am waiting for their 30 days to run out to (hopefully) get the sats.
Are you talking about the games thru the Adjoe (or whatever it's called) system? I haven't been able to get any rewards from those games so I just stopped playing them. ☹️ Having better luck thru the Playtime system but there are several games not rewarding.
Actually, they were AdGem (Family Island and Merge Garden). I’ve been having good luck with AdGem - download a game, play the tutorial, get sats (it’s about 50/50 whether that works), and getting level rewards in Alice’s Dream Merge Island. It’s the “Turn Your Skill Into Sats” callout.
The other callout (“Tap, Play, Earn”) takes me to the Playtime URL and I’ve only had 1-3 games show up, and the one I tried didn’t pay out so I stopped going there.
Interesting we’re having opposite experiences I’m on iOS, so that probably has something to do with it.
I hope you are able to get your sats. ZBD surveys are still my most consistent payout when I want to dedicate time to stacking sats. Games are definitely more fun, but more random on the payout.
It is really weird that we're having opposite problems. I can't get a survey to completion, always get booted, so not worth the effort. Has Family Island not shown up on your Playtime list? That's one that has given me great payouts so far. Hope it shows up for you soon! 💜
Not yet, and I assume I’m not a ‘new user’ any more so it likely wouldn’t work. 😔 Glad you do have something that helps you stack sats. 👍🫂