Nostr Web Client

how can I help?

nostr:npub17phtc3qc5v0wes2vtpl68quy33fj8rr4j5xmxajmmgz7dcrmha4s5mhtw3

I do actually agree with @SoverignSailor. A few months back I had bought bitcoin from Strike and I had my account frozen due to compliance issues. Nobody from Strike clearly explained to me what was going on after multiple emails from me requesting an explanation and that includes you nostr:npub1cn4t4cd78nm900qc2hhqte5aa8c9njm6qkfzw95tszufwcwtcnsq7g3vle - I sent you a polite email asking for clarification but I didn’t get a response. I appreciate you’re busy but it would have been good to have been acknowledged. I admire everything Strike is doing and what you personally are doing for Bitcoin Jack - this is just my opportunity to give feedback since it was raised 😊.

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Discussion

SovereignSailor 5mo ago 💬 1

Yeah I’m still waiting no reply or support from within the app and nothing here from nostr:npub1cn4t4cd78nm900qc2hhqte5aa8c9njm6qkfzw95tszufwcwtcnsq7g3vle ?? Shame and it’s stopping me from supporting a Bitcoin company that I was once a big believer in. Words are cheap these guys seriously need to get their act together!!

jack mallers 5mo ago 💬 4

i responded to you 14 hours ago man lol cmon. i know you’re frustrated but im trying to help you

SovereignSailor 5mo ago

Ok apologies as there must be an issue with my primal app as there was zero messages from you within the app. Thanks for the response here 🙏

SovereignSailor 5mo ago

I’ll message you there user names now. Would be easy if I can contact someone in support to try and help as these family members are in their eighties and they’ve been stacking sats up until about a month ago when they started to have issues.

SovereignSailor 5mo ago

Apologies as it seems to be the primal app not displaying my messages?? nostr:npub1cn4t4cd78nm900qc2hhqte5aa8c9njm6qkfzw95tszufwcwtcnsq7g3vle where can I send screen shots of their usernames? Primal won’t allow screen shots to be messaged?

Rojo 5mo ago 💬 1

nostr:npub1ex7mdykw786qxvmtuls208uyxmn0hse95rfwsarvfde5yg6wy7jq6qvyt9 has THE BEST customer support across any industry.

SovereignSailor 5mo ago 💬 1

Unfortunately that’s not been my or my friends experience. Still waiting for nostr:npub1cn4t4cd78nm900qc2hhqte5aa8c9njm6qkfzw95tszufwcwtcnsq7g3vle to reply to my messages but I guess that’s “THE BEST” customer support experience 👍 LOL

jack mallers 5mo ago 💬 4

why do you keep lying? post screenshots of the support you claim replying to.

the last message you sent me was feedback on our business, not a support request? this is the second time you’ve lied about me and our DMs?

MaximusDiccus 5mo ago 💬 1

It sounds like some ppl aren’t interested in help but only shit talking without evidence. I’ve sent a few support requests since I started with strike. All received responses and resolutions quickly.

SovereignSailor 5mo ago

Lucky you!

SovereignSailor 5mo ago

Wow great service! Maybe you shouldn’t accuse your users of lying without talking to them?

No problem nostr:npub1cn4t4cd78nm900qc2hhqte5aa8c9njm6qkfzw95tszufwcwtcnsq7g3vle we’ve moved on mate you do you and live in a world where you’re perfect and everything is your users fault.

I’m pissed because I’ve spent years pushing strike to my friends and family and when I ask for some help this is what I get in return! Crickets

https://blossom.primal.net/4db2c357ea4d9fe5f313ed440f2145d66464c21c53e8b6c09a00f896f48a3932.mp4

SovereignSailor 5mo ago

This message was a question, hence the question mark. I was asking for help not calling you a liar as you enjoy doing.

SovereignSailor 5mo ago

LOL can’t even delete your account! Also nostr:npub1cn4t4cd78nm900qc2hhqte5aa8c9njm6qkfzw95tszufwcwtcnsq7g3vle why did you remove the card buying options and make bank transfers the only option?

And if you care about your users as much as you make out you do why do it without any consultation from your users? Why not enable all buying options?