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Replying to Avatar fiatjaf

Uber (Android, 2025):

1. you open the app, since you didn't rate your last trip there is a form with stars and you're forced to rate the driver before doing anything else, you try, there is no way around it;

2. since you don't remember the last trip at all you just do a 5-star rating;

3. now there is an input box that says "enter your pickup spot";

4. below the input box there is your home address, you're home so you click on that;

5. the app shows a route from some other place (presumably the last place where you got an Uber from to get home) to your home;

6. you get confused, you're already home and you want to go somewhere else, not the opposite, so you click to cancel;

7. I guess you'll have to click on the input box now, so you do;

8. it opens a map and a bunch of prefilled addresses, none of those are your home, so you have to type your address manually, with no hints, no autocomplete, nothing;

9. after filling your home address manually it suggests as a destination the last place you went when you got an Uber from home, at least that;

10. it says the driver will be there in 2 minutes before you click to confirm;

11. you ensure you're already locking the door basically when you finally click to confirm;

12. driver is expected to arrive in 10 minutes.

This is the UX that wins.

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Brunswick 8mo ago

Its basically the same UX as it was 10 years ago

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