Whatever software or service, if I see "Support via Discord", I'm out. And this isn't something new, Discord has had many security flaws and data breaches in the past. But lots of people only have a 4-second memory. Only morons use Discord.

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wtf since when does discord require a phone number for that?!?!

There is a beautiful open source discord alternative called Revolt.

What problem do discord-like apps solve anyway? I didn't need it in 30 years.

Seamles voice, text and (video) interactions on a medium to big scale usually. Works for gamers, code collaborators, discussions, all sorts of possible collaborations using it.