I sent an email to refund@lifpay.me is it ok?

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Yes, if you have received email from us (should be from refund@lifpay.me), please reply to that email directly.

Some folks are having trouble withdrawing their sats. Attempts to send to another wallet generate a red, "This service is unavailable" error. And actually that error has been presenting for the past week or so.

Very disappointing, but this is a known risk of using custodial wallets.

We will send back your fund manually. Please wait for our DM for the instructions. Thanks.