We do!
I understand your frustration, I’m not saying there aren’t problems. I’m just pointing out that this could’ve happened to you even with venmo on a random Tuesday evening as well, it is a one off event, where none of your lightning apps worked. Lightning however is just a protocol. It does not go down.
If anything I see this as a bad customer experience for nostr:npub1hcwcj72tlyk7thtyc8nq763vwrq5p2avnyeyrrlwxrzuvdl7j3usj4h9rq as a custodial wallet you should guarantee uptime. Maybe publish uptime stats, that’d give users a lot of confidence. All the other apps you listed a
were self custody solutions which are always going to depend on your hardware,
internet connectivity, and peers you’ve opened a channel with.
