This is one of the many long things sony does to fuck you over. I have been a victim as well to sony's bullshit changes & quoting policies when a fault happnd on their end. Dealing with sony customer support is like going into battle.
The video game industry has changed for the worse & every game is designed to be a struggle from the beginning to the end. I wish I had the money to get a new pc & game on there. Old games w mods way better.
I hate sony for all the bs they do.