Replying to Avatar paulo

I wanted this to work out but two devices with the same issue, I just can’t.
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Paul | Bitcoin School 2y ago

What's the issue with the BitBox? If I may ask.

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paulo 2y ago

It’s impossible to complete the seed phrase backup and verification process. It locks itself up.

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Yaël 2y ago

Often this is a problem with the USB-C connector, especially if you’re using an adapter than than a direct USB-C connection (in a laptop, for instance)

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paulo 2y ago

I already made a video showing them the issue and they agreed what they saw was a problem. Tried all connection options, same thing happens every time.

If I’m not able to backup my seed phrase, I’m not using that the device.

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DaddyJones 2y ago

Yup goes without saying I’d be right there with you !!

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Paul | Bitcoin School 2y ago

Do you use the SD-card which came with the BitBox? Because it doesn't take SDXC cards.

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paulo 2y ago

I’m just not going to use a device for which I cannot manually backup and verify the seed phrase.