Same thing. Connection is firmer on new computer but it still locks itself up.
Contact the support!
Mine was very simple to set up!
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You sent them an email explaining the issue.
I didn't have to. With mine was very easy to setup.
I only got the loose connection, a few times, when using the included extension cable. I didn't see it as problem though.
If you are having problems setting up, it might be good to contact the support.
Sorry, I mean “Just sent”
