We haven't gotten any complaints... Make sure that the connection is on!

You can always check by going to https://obscura.net/check/

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Well, this is your first complaint. The connection was always on. At least, whenever I checked the connection, it showed as on. Is it possible that during seeding while the laptop went into standby mode, the connection dropped?

We don't drop connections when the computer goes to sleep. It may be something else on your network!