You’re describing a consequence of a terrible money and economic system that doesn’t communicate value and centralized resources through astounding amounts of unsustainable financing… and falsely equating it to technology.

The tech that these corporations implemented, the quality loss of their services, and the disconnect from their customer base has everything to do with unsustainable financing and political money, and nothing to do with the technology. It can be better thought of as watering down wine with a new chemical covering instead of just tap water, and then calling it innovation. What really happened is technology advanced at the same time as our money lost its value. So real sugar got replaced with fake chemical substitutes. Real food got replaced with cheap corn and bread fillers. Solid products went plastic and cheap and built to last a year instead of a lifetime. And first of all to get cut when is customer service and quality of customer interaction.

This is totally a result of bad money and political economics. The technology trends you mention have nothing to do with it other than it being the means by which huge, unsustainable corporations attempted to hide the real value loss behind their nominal gains. Major corporations today aren’t wealth creators, they are wealth destroyers. But the corruption of our money covers this up.