Compelled to follow up. Turns out Apple saying we couldn’t return it was a glitch on the web site, took it into a store, they swapped it out for an actual speaker in two seconds, and I netted 80 cents on the exchange.

I like to bitch about these companies as much (more) as anyone, but in an era where nothing seems to work and customer service is shit, Apple is a well-oiled machine.

Also feel good about my decision to hold the line in the face of my complaining pre-teen and NOT buy her the Apple Music subscription.

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