Nostr Web Client

What kind of service would you expect from a paid relay?

Well above and beyond free ones.

The services needs to roll costs and hide the relay complexities.

The second more likely.

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What do you mean about «hide the relay complexities»?

Relays are too complex for normal people to setup and run.

This is why the cloud works so well: often starting free and eventually simply pay, and it all just works.