ED waiting times most concerning to those surveyed
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A survey of patients using the Royal Cornwall Hospital's Emergency Department (ED) found that lengthy waiting times was the issue that most concerned them. The report from Healthwatch Cornwall surveyed 92 people in Truro's ED over two days in September and October last year. Other concerns raised included parking, inadequate signage, and cleanliness. Debbie Richards, chief executive at Cornwall Partnership NHS Foundation Trust, welcomed the report saying it "provides a useful insight". The report found that 87% of people had sought advice prior to traveling to the department and 76% had traveled there by private transport. Respondents were also asked about their financial situation, how they felt about their ED experience, and what they felt could be improved. Kim O’Keeffe, chief nursing officer at the Royal Cornwall Hospitals Trust, said their staff work "tirelessly" and that it is heartening to see that many patients were satisfied with the care they received and felt they were treated with compassion.