To the same current situation we are all talking about. And I donât disagree with this at all. You are absolutely, 100%, correct.
But business has decisions to make, compromises to deal with. At the end of they are not a good business they wonât last.
Also, Business should have clear terms of service on what they can deliver and what they canât, maybe give the user alerts whenever possible, that what they are about to do could result in not ideal experiences.
I (we) pay for a lot of services that are not on nostr and they have their shortcomings also, this is not a nostr thing, this is life. Itâs not like Iâm 100% satisfied with every service I subscribe to.
Lastly, good and bad customer experience costs the same, so no excuse there.
Just so Iâm clear, are you talking about the video thing between Ainsley and Nostr.build? đ
đđ
Yes, but also generally speaking.
Lol got it đ To be clear, I think nostr.build probably offers one of the best services, paid or otherwise, on nostr. And theyâre generally very helpful when it comes to customer service, but that exchange seemed like they were just throwing their hands up and giving up on a very basic issue that literally EVERY person uploading video faces. Not cool when youâve got people paying you for a service directly related to the discussion at hand. No one, and I mean no one, uploads a video to nostr.build without intending for it to be streamed to mobile devices with various internet speeds. If they canât figure out how to deliver a good experience for paying customers, then they have no business charging for that service.
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