Apple introduced a feedback app. Strange but interesting that a company of their size wants direct feedback.
Maybe there’s a shift in thinking happening 🤔
They had the web feedback for a while but it’s the first time I see an app that is automatically installed with an update.
Now when you can get AI to read the customers feedback, it can actually scale and be "read".
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Yeah just query for info and sentiment
Still, I agree, it's often better than spending millions on the quantitative data. Ideally, great complement to each other.
