Don’t mean to be annoying I am sure it was a shitty situation for you. Just I work on the opposite situation where everybody decides things in closed doors and tells you what to do only via word never written and you can be sure as shit when it goes bad and it always does they never said what you were told. Even more I have been said to my face “e-mails does not trigger an action” meaning that even though I told somebody to do a task written it down and they didn’t do it, they still defend themselves with bullshit excuses.

So I am a very big apologist of “I will start right away the task you requested as soon as you send me the e-mail”. Call it ledger technology for tasks and responsibilities x)