Yeah I suspect it's just a login issue based on your experience. I'm guessing my email is not my getalby lightning address 🤷
Wish I knew enough to help troubleshoot but I’d just be asking a bunch of dumb questions and going around in circles right now.
I know nostr:npub1getal6ykt05fsz5nqu4uld09nfj3y3qxmv8crys4aeut53unfvlqr80nfm has a good support site. And you can also open up a live chat with support.
Discussion
It shouldn’t be. Your alby address should be [something] @ getalby [.] com