I just received another of my favorite kind of reply to a commercial software product bug report, and it goes something like this:

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Hi, Shawn,

Thank you for your valuable feedback. It’s important to us. It’s how we grow and become better as a company.

After further review, I see how [bug I reported] could [obtuse way of describing a complete failure of a key feature to function as expected by a minimally reasonable person].

Unfortunately, we don’t currently have resources allocated to this [convoluted way to describe the feature-breaking bug which effects the value customers derive from your paid product], but I’ve passed your feedback on to our product team.

Have a great day. Stay safe.