Replying to Avatar Diacone Frost

sure. but how do you know which one is wich without any details.

what I learned is actually both sides of this are right.

users don't know how to report issues.

devs don't know what's going on without a proper report.

The solution? implement metrics and allow users to send reports you need. if possible.
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Diacone Frost 8mo ago

like sometimes users think that's a major issue but it might be a fucling input form issue.

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Silberengel 8mo ago

It's a high-priority issue if it hampers the user's ability to complete a core task. Has nothing to do with the cause of the issue.

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Diacone Frost 8mo ago

yes.

if everyone face it.

no for an edge case.

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Silberengel 8mo ago

The edge cases "But it works on my machine" add up, fast. Hints at a flakey or confusing UI. You should at least be logging and tracking them, and occasionally revisiting the ticket.

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Diacone Frost 8mo ago

yes. no exuses