The importance to have clarity around your account status is totally understandable. While we’d like to provide more detail, we don’t have clear visibility into the specifics of account restrictions, as our role is limited to social media support.

What we can share is that your case has been prioritized and is currently being handled by the team.

Resolution times can vary depending on the complexity of the issue and current case volume, so while we can’t provide an exact timeline, we can assure you that it hasn’t been forgotten and is being looked into